Connection Coach — Live Demo

Multi-step support workflow with constitutional reasoning. Demonstrates human-authorized assistance, evidence-backed suggestions, transparent decision paths, and audit-ready interaction logs per ETHRAEON governance framework.

Non-Autonomous Operation: This demonstration shows human-authorized, constitutionally constrained assistance. All suggestions derive from explicit knowledge bases defined by AC-1 authority. No autonomous recommendations occur without evidence verification.

User Interaction

USER
I'm experiencing frequent disconnections with my VPN connection to our European datacenter. Connection drops every 15-20 minutes. Using corporate VPN client version 4.2.1 on macOS 14.3. What could be causing this?
ETHRAEON CONNECTION COACH
Based on your configuration (VPN client 4.2.1, macOS 14.3, EU datacenter), I've identified three likely causes with decreasing probability:

1. MTU Configuration Mismatch (78% confidence)
Your VPN client's MTU setting (1500) likely exceeds the network path's maximum. This causes packet fragmentation and connection resets.

Evidence: VPN client 4.2.1 changelog (Canon ref: VPN_CHANGELOG_V4.2.json) documents known MTU issue with macOS 14.x. Recommended MTU: 1400.

2. Keep-Alive Timeout Misconfiguration (15% confidence)
Default keep-alive interval (300s) exceeds your network's NAT timeout. Connection appears idle and gets terminated.

3. Certificate Rotation Timing (7% confidence)
EU datacenter rotates certificates every 20 minutes during maintenance windows (evidence: DATACENTER_MAINTENANCE_SCHEDULE.json).

Recommended Action: Adjust MTU to 1400 in VPN client settings → Advanced → Network → MTU Override. If issue persists, enable keep-alive override (180s interval).

Constitutional Reasoning Chain

1 Query Parsing & Classification
User query classified as: Technical Support → Network Connectivity → VPN
Extracted parameters: VPN version (4.2.1), OS (macOS 14.3), symptom (15-20min disconnections), target (EU datacenter)
Rule Applied: SUPPORT_CLASSIFICATION_V3.1
Authority: AC-1 (Pre-authorized support taxonomy)
2 Knowledge Base Query
Queried 3 canonical sources:
• VPN_KNOWN_ISSUES.json → 12 matches for "macOS 14.x disconnections"
• DATACENTER_CONFIGS.json → EU datacenter network parameters
• VPN_CHANGELOG_V4.2.json → Client 4.2.1 known bugs & fixes

Evidence confidence calculated: MTU issue 78%, Keep-alive 15%, Certificate 7%
Canon Sources: /_canon/knowledge/VPN_KNOWN_ISSUES.json
Last Updated: 2026-01-15T14:22:00Z
SHA256: f9e8d7c6b5a4f3e2d1c0b9a8f7e6d5c4...
3 Solution Synthesis & Ranking
Ranked solutions by:
1. Evidence strength (changelog documentation + issue reports)
2. Implementation difficulty (user can modify MTU setting)
3. Impact probability (78% based on 47 similar resolved tickets)

Primary recommendation: MTU adjustment to 1400 (proven fix in 42/47 cases)
Decision Protocol: SUPPORT_RECOMMENDATION_V2.4
Historical Success Rate: 89.4% (42/47 tickets resolved)
4 Response Generation & Evidence Linking
Generated response with:
• Clear cause explanation (MTU mismatch mechanism)
• Evidence citations (VPN changelog, datacenter configs)
• Step-by-step resolution (MTU override instructions)
• Fallback options (keep-alive adjustment if primary fails)

All recommendations traceable to canonical sources, no speculative advice given.
Response Hash: c8d7e6f5a4b3c2d1e0f9a8b7c6d5e4f3...
Logged: /_canon/receipts/SUPPORT_INTERACTIONS/
Timestamp: 2026-01-16T16:45:00Z
Audit Trail: This interaction is verifiable in RUN21 Annex IV → Support Knowledge Base → Governance Framework